Packages and Pricing
One big advantage in favor of WASEL Pro VPN service is that all packages give you access to all their servers with unlimited bandwidth and no torrent limitation Also, all packages give you two connections at the same time; one with the application itself using OpenVPN protocol and the other one with manual setups using L2TP protocol. So, you'll be able to use the service on your PC and on your mobile device at the same time.
WASEL Pro offers discounts based on longer subscription periods. In case you subscribe for 3 months, you'll get a 10% discount, in case you subscribe for 6 months, you'll get a 15% discount and in case you subscribe for a year, you'll get a 25% discount.
Also WASEL Pro VPN service offers a free trial period of ten minutes daily for your desktops with no need to register. Just download the application, install it and click Connect.
You should follow WASEL Pro on Facebook and Twitter as they occasionally announce offers.
WASEL Pro provides a variety of options for payment methods well known and available worldwide. In case you don't have credit card, you can easily subscribe using OneCard or cashU online payment solutions or money transfer via Western Union for one year subscriptions.
Customer service and technical support
WASEL Pro prides itself for having an excellent customer service and technical support team who is available online 24/7 through live chat. All you need to do is click on the orange bubble on the right bottom corner of their website. The staff is very helpful and quick to respond plus they speak both English and Arabic fluently. You'll receive a very detailed reply to any inquiry within a few seconds.
A very good feature is that the support team uses the Team Viewer software to log into your pc to help you solve any technical issue, help you install and run the application or even help you pay for the service.
You can also contact their support team through the feedback form or you may simply send an e-mail to firstname.lastname@example.org and you'll get a reply within 24 hours.
The FAQ section is very reach and it has a detailed explanation of the service and its functions and how it works on every device and also an explanation of how you can subscribe using the four payment methods and all the FAQs are including screenshots.
Security and privacy
All connections between your pc and the servers are highly encrypted and there is no way anyone could track you down thanks to OpenVPN protocol, the most secure type.
Check the green padlock icon in their URL which means that the company's identity is verified and that the connection to the website is encrypted with 256-encryption.
The company is located in Netherlands and subject to the Dutch law.
Waselpro.com looks good, cleanly laid and easy to browse. As we mentioned before, the FAQ section is reach and enhanced with screenshots. The setups are easy to follow and all the necessary information is present and correct. The websites is available in English and Arabic.
All you need to register is a valid e-mail address and you don't have to give away too much personal information. You'll get the activation e-mail within a few seconds.
After activating your account, you login to your profile page on waselpro.com to choose one of the four packages you'll find on the left.
An unpaid invoice will appear in your profile page, you'll choose payment method by clicking on one of the four buttons. If you'll pay using Credit Card or PayPal click on the 2co button.
Also, you can directly buy WASEL Pro from OneCard's website and you'll get a voucher code that you insert by clicking on the button voucher code.
After completing the payment process, go to the download section to choose the correct application for your operating system. WASEL Pro supports all Microsoft Windows versions (XP, Vista, 7, 8), all Mac versions (10.6 Snow Leopard, 10.7 Lion, 10.8 Mountain Lion) and Android versions 4.0.3x. The Android app is available in the Android Market; Google Play.
As for Android devices using older Android versions and IOS devices, they're supported via L2TP protocol. You'll find the setups with screenshots available in the FAQ section.
Installing and running
Installing the application is very easy and well explained by the provided guide for each operating system.
After installing the app, click the "Sign in" button and insert your e-mail address and password, click login and your subscription's expiry date will appear. Go back to the main window, click the drop-down window to select the server you would like to use, click connect and there you go.
We decided to give the Android app a try; unfortunately there is no trial period for the Android app but it is available for subscribed users on Play store as we mentioned before.
Also, as we mentioned above the Android version is compatible with Android 4.0.3x. So if your device is using an older Android version, follow the L2TP Android setups
We tested both the app and the setups and we got a very satisfying result.
ISPs in some countries like Syria, Oman and Iran are using sophisticated technologies to monitor and filter traffic. These technologies are DPI (Deep Packet Inspection) to block OpenVPN – L2TP/IPSec and connections, in order not to allow any user to have a secure connection or to have access to certain websites and services.
So what WASEL Pro is introducing to its users is a totally secured OpenVPN connection that cannot be detected, and therefore, disrupted by ISPs in those countries and it combines between OpenVPN and SSH tunnel in one simple step. All you need to turn on the SSH mode by going to Settings < Advanced then ticking the option "Use VPN only over SSH".